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D. Complaint mechanism

 

Complaints against unjust issue of fixed penalty notices can be lodged in person or by post or fax:

 

In Person

 

The complainant can bring the notice to any Police Station or the (Central Traffic Prosecutions Division) CTPD Enquiry Counter and complete an enquiry or complaint form.

 

Address: 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong

Opening hours: Monday to Friday 9:00 am to 5:45 pm, closed on Saturdays, Sundays and General Holidays.

 

Complaints against traffic tickets related to parking contraventions will be referred to Unit 4 of CTPD while those related to speeding or other moving offences will be referred to Unit 3 for investigations.

 

By Post or Fax

 

The complainant can also write to CTPD by post or fax, stating the personal particulars, telephone number, the number of the Fixed Penalty Notice and reason or justification for the complaint, together with a photocopy of the notice.

 

Related to Parking Contravention

Address: Unit 4 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong

Fax number: 2200-4320

 

Related to Speeding and Other Moving Offences

Address: Unit 3 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong

Fax number: 2200-4319

 

Related to Traffic Summons

Address: Unit 2 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong

Fax number: 2200-4318

 

Via the e-Report Room

 

Complaints against unfair traffic tickets can also be lodged through the e-Report Room.

 

Inquiry Hotline

 

Call the hotline 2866-6552 during office hours.

 

Result

 

Upon receiving a complaint, the relevant unit of the CTPD will carry out the investigation and will inform the complainant of the outcome in about 2 months.

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