D. Complaint mechanism
Complaints against unjust issue of fixed penalty notices can be lodged in person or by post or fax:
In Person
The complainant can bring the notice to any Police Station or the Central Traffic Prosecutions Division (CTPD) Enquiry Counter and complete an enquiry or complaint form.
Address: 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong
Opening hours: Monday to Friday 9:00 am to 5:45 pm, closed on Saturdays, Sundays and General Holidays.
Complaints against traffic tickets related to parking contraventions will be referred to Unit 4 of CTPD while those related to speeding or other moving offences will be referred to Unit 3 for investigations.
By Post or Fax
The complainant can also write to CTPD by post or fax, stating the personal particulars, telephone number, the number of the Fixed Penalty Notice and reason or justification for the complaint, together with a photocopy of the notice.
Related to Parking Contravention
Address: Unit 4 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong
Fax number: 2200-4320
Related to Speeding and Other Moving Offences
Address: Unit 3 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong
Fax number: 2200-4319
Related to Traffic Summons
Address: Unit 2 of Central Traffic Prosecutions Division, 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai, Hong Kong
Fax number: 2200-4318
Via the e-Report Room
Complaints against unfair traffic tickets can also be lodged through the e-Report Room.
Inquiry Hotline
Call the hotline 2866-6552 during office hours.
Result
Upon receiving a complaint, the relevant unit of the CTPD will carry out the investigation and will inform the complainant of the outcome in about 2 months.